Help
Frequently asked questions
For customers
Ordering & delivery
When will my order ship?
Orders ship from Virginia within 1–2 business days, Monday to Saturday. Standard delivery takes 5–8 business days and Express takes 3–5. You'll get a tracking link by email as soon as your order ships.
How much is shipping?
Contiguous US: Standard $8.99, Express $18.99. Standard shipping is free on orders over $499; Express is always $18.99.
Alaska, Hawaii & Canada orders over $1,500: we'll quote freight for you. Reach out to us at info@luhmncove.com.
Alaska & Hawaii: Standard $19.99, Express $29.99.
Canada: Standard $20.99 USD, Express $40.99 USD. Duties and taxes are paid at checkout, so there's nothing extra to pay at delivery.
Full details are on our Shipping, Delivery & Returns page.
Do you ship outside the US and Canada?
Not yet. If you're elsewhere, reach out to us at info@luhmncove.com and we'll see what we can do.
Can I change or cancel my order?
If your order hasn't shipped yet, you can change or cancel it: reach out to us at info@luhmncove.com as soon as possible. If you cancel, we'll refund your payment less shipping and payment processing fees.
A lamp I want is sold out. Can I still order it?
We only sell what we have in stock, so sold-out lamps can't be ordered. Reach out to us and we'll let you know when it's back.
Returns & damage
What is your return policy?
You have 14 days from delivery to request a return. Items must be unused and in their original packaging.
Return shipping is paid by the customer. Reach out to us at info@luhmncove.com to start a return and we'll send you our return address.
Once we receive and approve your return, your refund goes back to your original payment method within 7–14 business days, depending on your bank.
Are any purchases final sale?
Sale items and gift cards can't be returned. Anything that's final sale is clearly marked before you buy.
What if my lamp arrives damaged?
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, send us a photo at info@luhmncove.com right away and we'll make it right.
Your lamp
Does my lamp come with a bulb?
Bulbs aren't included. Every lamp takes a standard E26 LED bulb of up to 9W; warm white (around 2700K) gives the softest glow.
How do I put my lamp together?
Most lamps arrive in a few parts: shade, base and fittings. Each product page has an Assembly Guide link with a printable PDF. It takes a few minutes, and if you get stuck, reach out to us and we'll walk you through it.
How are the pendants installed?
Tōrō Glow and Petralume are hardwired, so please have them installed by a licensed electrician. Each comes with a 5-inch ceiling canopy.
What about the cord and switch?
Table and floor lamps come with a 4.9 ft cord and an on/off switch.
How do I care for my lamp?
Dust the shade with a soft, dry brush or cloth, and keep it away from water and damp spaces.
Where are your lamps made?
Designed by Lühm N Cove and made in India.
Discounts & payment
Can I use more than one discount code?
One discount per order: codes don't combine with each other or with sale prices. Free shipping still applies.
How can I pay?
All major credit cards, Shop Pay, Apple Pay and Google Pay.
Buying for a business
Do you offer trade pricing?
Yes. Interior designers, architects, hospitality and retail buyers can apply to our Trade Program for trade prices and made-to-order pricing from 50 pieces. See the Trade FAQ below.
Trade Program
Trade FAQ
Answers to common questions about eligibility, applying, pricing, and ordering.
Eligibility & Applying
Who can join the Trade Program?
Interior designers and firms, licensed architects, hospitality businesses (hotels, restaurants, bars, spas), and real estate developers, home stagers, film/TV set designers, and retail buyers.
I'm an independent freelancer, not a firm — can I still apply?
Yes. The program is open to independent professionals as well as firms — we just ask a little about your practice on the application.
Do I need a resale certificate?
Only if you're reselling what you buy — there's a field for it on the application. If you're purchasing for a client project or your own use, you can leave it blank.
How do I apply?
Fill out the short application — takes about two minutes.
How long does approval take?
We review every application by hand, usually within two business days.
What happens once I'm approved?
Your account is set up as a trade account. Sign in and trade prices show automatically across the Trade Collection and at checkout; no code needed.
Pricing & Ordering
What are trade prices?
Lamps from stock (1 to 49 of a design) are 20% off retail. For 50 or more of a design, made-to-order pricing applies, with 50+, 100+ and 200+ tiers. Every price is on the Trade Collection page.
Is there a minimum order?
No minimum on lamps from stock. Made-to-order lamps start at 50 per design (any number from 50 up), with a $5,000 minimum order.
Can I combine trade prices with a discount code?
Trade prices are your standing price, so they don't combine with other discount codes. Free shipping still applies on orders from stock.
How do I place an order?
Sign in to your trade account, open the Trade Collection, add what you need and check out. Orders are paid in full at checkout.
Can I cancel an order?
Made-to-order lamps: you can cancel within 3 business days of placing your order; we'll refund your payment less 15% to cover admin and processing fees. After 3 business days, made-to-order orders can't be canceled or refunded.
Orders from stock: if your order hasn't shipped yet, we'll cancel it and refund your payment less shipping and payment processing fees.
Made to Order
How long do made-to-order lamps take?
16–18 weeks from payment: about 90 days in production, then shipping by sea. Need it sooner? Air freight is available on request and quoted per order.
Is there an extra fee on made-to-order orders?
Yes. A flat import & delivery fee is added at checkout: $1,850 per order ($1,650 on orders of $50,000 and up). It covers the cost of importing your order by sea (customs clearance, import filings and port charges) and delivery to your address in the contiguous US; for very large orders we may quote freight separately. US import duties are already included in the lamp prices. Combine designs in one order to share the fee.
Can I customize a lamp?
Yes. Each lamp is shown in its standard size and color, and we can customize the size or color for your project. Use "Customize it? Request a quote" on the Trade Collection page, and we'll confirm availability, price and lead time before production. For paper lamps, send us the Pantone color code you'd like; you can choose one in the PANTONE® Color Finder (PANTONE® is a registered trademark of Pantone LLC; we're not affiliated with Pantone). Customization quotes are valid for 30 days.
Can I order a sample first?
Yes. For lamps in stock, order one at the trade price. Made-to-order lamps have an "Order a sample" button (1–2 per order, 2–3 weeks), priced at the trade price; standard delivery is $8.99, free on orders over $499. If you then order 50 or more of that design within 90 days, we'll deduct the sample price from your made-to-order order.
What if tariffs change?
Prices include US import duties at current rates. Tariffs are subject to change and are applied as per government rules.
Quotes & Projects
I'm sourcing for a larger project — can I get a quote?
Yes — email your project scope, quantities, and timeline and we'll put together pricing and lead times.
Can I see or try a piece before committing to an order?
Reach out to your trade contact — we're happy to talk through options before you order for a larger project.
Account & Support
How do I sign in to my trade account?
Use “Trade sign in” from the account menu — it's the same login as a regular account, just tagged for trade.
Where can I see my order history?
In your Trade Portal dashboard, under Orders.
How do I update my payment method or address?
Open your account from the Trade Portal and go to Payment methods or Addresses.
Who do I contact with other questions?
trade@luhmncove.com — a real person replies, usually within two business days.
Question not answered here? Email us directly.
